TERMS OF SERVICE

Last Updated: 01.01.2026
Operator: undergroundprivate.com (operating undergroundprivate.com and clientlogin.sx)
Jurisdiction: Belize

1. Introduction and Definitions

Welcome to undergroundprivate.com (hereinafter referred to as "we," "us," "our," or "The Operator"). These Terms of Service (the "Agreement") govern your access to and use of our websites (undergroundprivate.com and clientlogin.sx) and our hosting services (the "Services").

By accessing our websites, placing an order, or using our Services, you ("Customer," "Client," "you," or "your") acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy. If you do not agree, you must not use our Services.

This Agreement constitutes a legally binding contract between you and undergroundprivate.com (operating both undergroundprivate.com and clientlogin.sx).

2. Customer Responsibility for Updates and Compliance

2.1 Duty to Review Terms
It is the sole and exclusive responsibility of the Customer to regularly review this Agreement and our Privacy Policy for updates.

2.2 Notification of Changes
We reserve the right to modify this Agreement at any time. While we may provide notice of material changes via email, we are not obligated to notify you of every update. Your continued use of the Services after any modification constitutes your unconditional acceptance of the revised terms.

2.3 Full Accountability
The Customer acknowledges that they are fully and solely responsible for:

• All activities conducted under their account.
• Ensuring compliance with all applicable local, national, and international laws.
• Maintaining the security of account credentials.
• All content, data, and files stored or transmitted using the Services.

3. Eligibility and Account Registration

3.1 Age Requirement
The Services are intended solely for individuals 18 years of age or older.

3.2 Accurate Information
You agree to provide accurate, current, and complete information (name, address, phone, email). For corporate accounts, provide the company name, registration number, and authorized representative's name.

3.2.1 Prohibition of Disposable Emails
The use of disposable, temporary, or throwaway email addresses (e.g., services that self-destruct, expire after a short period, or are designed to hide identity) is strictly prohibited. You must provide a permanent, valid email address capable of receiving legal notices, invoices, and abuse reports. Orders placed with such email addresses will be cancelled immediately without refund.

3.2.2 Prohibition of System Bypass & Automation
The Customer is strictly prohibited from attempting to bypass, circumvent, or automate any verification, screening, or security mechanisms implemented by undergroundprivate.com (operating via clientlogin.sx), including but not limited to:

• Using scripts, bots, or automated tools to submit multiple registration attempts on clientlogin.sx.
• Using proxy services, VPNs, or anonymizers to mask the origin of a registration to evade fraud detection on our billing platform.
• Attempting to use temporary/disposable email addresses that are not detected by our initial screening but are later identified as such.
• Providing false or manipulated documents to bypass identity verification.

Liability & Consequences:

• No Liability: undergroundprivate.com accepts no responsibility for any service interruption, data loss, or account termination resulting from a Customer's attempt to bypass these security measures on clientlogin.sx or any associated systems.
• Immediate Termination: Any detected bypass attempt will result in immediate termination of the account and forfeiture of all funds (no refund), regardless of whether the service was provisioned.
• Legal Action: We reserve the right to pursue legal action for fraud or attempted fraud if a bypass attempt causes financial loss or reputational damage to our network.

3.3 Account Limits
Unless expressly authorized in writing, each individual or legal entity is limited to one (1) account.

3.4 Verification and Identity
We reserve the right to request valid proof of identity (ID, passport, company registration) at any time. Failure to provide this within 48 hours may result in immediate suspension or termination without refund.

3.4.1 Purpose Verification
We reserve the right to request clarification from the Customer regarding the intended purpose of the service via a support ticket. The Customer must provide a clear, detailed, and truthful response within 48 hours. If the Customer fails to respond, provides an unclear answer, or if the stated purpose raises concerns regarding potential violations of our Terms of Service or laws, we reserve the right to cancel the order immediately, terminate the account without notice, and withhold all refunds.

3.4.2 Official Communication Channels & Data Submission
All official business, support requests, and communications with undergroundprivate.com or clientlogin.sx—including but not limited to identity verification, billing inquiries, technical support, security reports, and account modifications—must be conducted exclusively through the following channels:

1. The Client Portal: https://clientlogin.sx
2. Official Support Tickets: Submitted via the Client Portal.

Strict Prohibition of Unofficial Channels:

• No Messaging Apps: We do not accept, process, or acknowledge any requests, data, or communications sent via Telegram, WhatsApp, Discord, SMS, Facebook Messenger, or any other messaging application.
• No Self-Destructing Messages: We do not accept verification documents or sensitive data sent via self-destructing messages, "Secret Chats," or ephemeral messaging modes. All submissions must be permanent and retrievable for audit purposes.
• Impersonation Warning: Support staff representing undergroundprivate.com or clientlogin.sx will NEVER initiate contact via Telegram or ask for sensitive data via chat. Any such request is a fraudulent impersonation.
• No Phone/Email Support: We do not provide support via phone calls or direct personal emails. All inquiries must be submitted as a ticket to be tracked and resolved.

Consequences:

• Any request or verification attempt made via unofficial channels will be immediately ignored or rejected, and the account may be suspended for security review.
• The Customer assumes full liability for any data loss, fraud, security breach, or unresolved issue resulting from the use of unofficial channels.
• We reserve the right to terminate accounts where sensitive data is shared via unauthorized channels, as this violates our security protocols.

3.5 Proxy and Anonymity
Registering via proxy, VPN, or anonymity tools to mask your identity is prohibited. Violation results in immediate suspension.

3.6 Purpose Verification and Right to Reject
(See Section 3.4.1 for details on Purpose Verification). If the Customer fails to respond, provides an unclear answer, or if the stated purpose raises concerns regarding potential violations of our Terms of Service or laws, we reserve the right to cancel the order immediately, terminate the account without notice, and withhold all refunds. Providing false information regarding the purpose of the service constitutes a material breach of this Agreement.

3.7 Sanctions Compliance
You represent and warrant that you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive international sanctions (e.g., Iran, North Korea, Syria). Furthermore, you represent that you are not an individual or entity listed on any sanctions list maintained by the United Nations, United States (OFAC), European Union, United Kingdom, or other applicable authorities. We reserve the right to terminate any account immediately, without refund or notice, if we discover the Customer is a sanctioned person, entity, or is attempting to evade sanctions.

We rely on the Customer's representations and the screening performed by our third-party payment processors. We do not independently verify every customer against sanctions lists unless a specific risk is identified or a legal request is received. This warranty applies regardless of the payment method used (including cryptocurrency). Payment via cryptocurrency does not exempt the Customer from sanctions compliance or liability for false representations.

3.8 Forensic Audit & Criminal Investigation
In the event of credible allegations of severe criminal activity (including CSAM, large-scale fraud, botnets, or threats to public safety) or upon receipt of a valid court order issued by the authorities of the server's physical location:

1. Immediate Preservation: We reserve the right to immediately suspend access and instruct the Datacenter to secure a forensic snapshot of the server without prior notice to the Customer.
2. Access Bypass: If a valid local court order is presented, or if we reasonably believe notification would lead to evidence destruction, we will bypass customer credentials. We will direct the Datacenter to reset access or facilitate law enforcement entry immediately.
3. Data Integrity: The Customer bears sole responsibility for the integrity of their data. We accept no liability if the Customer deletes, alters, or destroys data, rendering it unrecoverable.
4. Cooperation Limit: Our cooperation regarding server access and data disclosure is strictly limited to valid legal orders from the jurisdiction where the server is physically hosted. We do not recognize informal requests from foreign authorities.
5. Termination: Obstruction of any investigation constitutes grounds for immediate termination without refund.

4. Acceptable Use Policy (AUP)

You agree to use the Services exclusively for lawful purposes. The following are strictly prohibited:

4.1 Illegal Content and Activities

• Child sexual abuse material (CSAM) or any content exploiting minors, including AI-generated, deepfake, or synthetic media that depicts minors in sexual or exploitative situations.
• Activities posing a threat to public safety or national security.
• Distribution of malware, viruses, trojans, worms, or other malicious software.
• Operation of botnets, command-and-control servers, or networks designed for malicious purposes.
• Launching or facilitating cyberattacks, including DDoS attacks, port scanning, spoofing, or packet flooding.
• Credit card fraud ("carding"), phishing, social engineering, or any form of financial fraud.
• Distribution or storage of copyrighted material without proper authorization or licensing.
• Any content generated by Artificial Intelligence (AI) that violates applicable laws, public safety standards, or ethical guidelines, including but not limited to non-consensual deepfakes, synthetic CSAM, or AI-generated hate speech.

Nothing in this Agreement shall be construed as a guarantee of "bulletproof" hosting, immunity from law enforcement, or a commitment to host content that violates applicable laws. We reserve the right to terminate any service at our sole discretion if we believe, in good faith, that the content poses a risk to our network or reputation, even in the absence of a formal legal order.

4.2 Unsolicited Communications

• Sending unsolicited commercial email (spam) or operating unconfirmed mailing lists.
• Hosting services that facilitate the sending of spam or bulk email.

4.3 Mandatory Abuse Contact The Customer must maintain a valid, publicly accessible abuse contact address (e.g., abuse@yourdomain.com) or a functional contact form listed in their domain's WHOIS records. The Customer is solely responsible for monitoring this contact for abuse reports. Failure to maintain a reachable abuse contact, or ignoring abuse reports sent to it, may result in the immediate suspension of email services or the termination of the server without prior notice.

4.4 Cryptocurrency Mining

• Using our infrastructure for cryptocurrency mining is strictly prohibited unless explicitly authorized in your service plan.

4.5 Gambling and Betting

• Operating gambling, betting, or casino websites requires a valid license from a recognized regulatory authority.
• You must submit proof of licensing via a support ticket before deploying such services.
• Failure to provide valid documentation will result in immediate termination without notice or refund.

4.6 Proxy and Reverse Proxy Restrictions The use of our infrastructure as a proxy, reverse proxy, tunnel, or anonymization service is strictly prohibited, including but not limited to:

• Streaming proxy services (e.g., IPTV, video streaming proxies)
• Web proxy services
• SOCKS/HTTP proxies
• Reverse proxy configurations for third-party traffic

Rationale: Proxy usage creates significant legal, security, and bandwidth risks that we cannot monitor or control. Violation: Any detected proxy usage will result in immediate suspension of the service without prior notice and without refund.

4.7 Tor and Anonymity Networks

• Hosting Tor exit nodes, Tor relays, or any services designed to facilitate anonymous access to illegal content is prohibited.

4.8 Unauthorized Redistribution

• Redistributing our Services without a prior written agreement is prohibited. Authorized partners are responsible for the actions of their end-users and must take prompt action against violations.

4.9 Blacklisting and Reputation

• If your server IP address or domain is flagged by two or more reputable blacklisting sources, you will be notified and given 24 hours to resolve the issue.
• Failure to resolve the issue, or repeated violations, will result in immediate termination of service.

4.10 Repeated Violations

• If content is removed due to a violation report, re-uploading the same or similar content is prohibited. Violation of this rule will result in immediate suspension without further notice.

4.11 Compliance with Local Server Laws

• Physical Location Prevails: You acknowledge that your server is physically located in a specific jurisdiction. You must comply with all laws, regulations, and legal requirements of the country where the server is physically hosted, regardless of whether the content is legal in your country of residence or in Belize.
• No "Safe Harbor": The fact that your content may be legal in Belize or your home country does not exempt you from the laws of the server's location.
• Immediate Action: We reserve the right to immediately suspend or terminate your service if the local datacenter, local law enforcement, or judicial authorities in the server's location demand the removal of such content.

4.12 Email Server Restrictions (Port 25 – VPS Only)

• Proprietary Infrastructure (SolusVM): On all VPS plans managed via our proprietary SolusVM control panel, Port 25 (SMTP) is technically blocked for both incoming and outgoing traffic by default. This block is enforced at the hypervisor/node level and cannot be bypassed by the customer.
  • Bypass Attempts: Any attempt to circumvent this technical block without valid paperwork and prior written authorization constitutes a material breach of this Agreement. Such violations will result in immediate termination of the service without further notice or discussion. No refund will be provided, and in cases where the bypass results in IP blacklisting or network damage, the Customer may be held liable for restoration fees, reputation remediation costs, and associated damages.
• Strategic Partner Infrastructure: For VPS services provisioned through third-party datacenter partnerships, Port 25 may not be technically blocked at the network layer. However, we retain the exclusive right to monitor all outbound traffic and IP reputation.
• Reactive Blocking & Investigation: If our automated monitoring systems detect suspicious traffic patterns, or if the upstream datacenter notifies us of potential abuse, we reserve the right to immediately block Port 25 on the affected VPS without prior notice.
• Unblocking Procedure: Whether the block is technical (SolusVM) or reactive (Monitoring/Datacenter), unblocking is strictly conditional. It is only possible for customers who:
  1. Demonstrate a legitimate business need (e.g., transactional email, authorized bulk mailing).
  2. Submit valid supporting documentation via a support ticket (e.g., business registration, proof of domain ownership, and a detailed description of the mailing list source).
  3. Agree to adhere to strict anti-spam guidelines.
• Discretionary Approval: Approval of any unblock request is entirely discretionary and not guaranteed.
• Violation: Unauthorized attempts to bypass technical blocks, or continued use of Port 25 without approval after a reactive block, will result in immediate suspension of the service and potential termination without refund.

4.13 Shared Hosting – Email Suspension for Spam Abuse

• Spam or Abuse Detection: If we receive a valid abuse report, spam complaint, or detect suspicious email activity originating from a Shared Hosting account, we reserve the right to immediately suspend incoming and outgoing email functionality for that specific account without prior notice.
• Service Continuation: Other services (web hosting, FTP, databases) will remain active. Email functionality will only be restored once the customer has demonstrated that the issue has been resolved and adequate measures have been taken to prevent recurrence.
• Repeat Violations: Repeated spam or email abuse from a Shared Hosting account will result in permanent termination of the entire account without refund.

5. Prohibited Infrastructure Activities

Strictly forbidden on our infrastructure:

• Unauthorized access to other servers/accounts.
• Vulnerability scanning or probing without authorization.
• Circumventing security measures.
• Disrupting services (flooding, mailbombing, DDoS).
• Excessive resource consumption (CPU, RAM, Bandwidth) degrading performance for others.
• Any activity that compromises the integrity, security, or availability of our network or other customers' data.
• Unauthorized data exfiltration or interception.

5.1 Resource Usage and Plan Migration

• Impact on Neighbors: Customers on Shared Hosting or VPS plans must ensure their resource consumption (CPU, RAM, I/O, Bandwidth) does not negatively impact the performance or stability of other customers on the same node or infrastructure.
• Notification and Remediation: If monitoring systems detect that a customer's usage is affecting others, we will issue a formal notice via email or support ticket.
• Mandatory Upgrade: The customer must upgrade their service plan within 24 hours of notification to a higher tier (e.g., moving from Shared Hosting to VPS, or from VPS to a Dedicated Server) that can accommodate their resource requirements.
• Consequences of Non-Compliance: Failure to upgrade within the 24-hour window will result in immediate suspension of the account. Continued non-compliance may lead to permanent termination without refund.

Company Authority: We retain the exclusive right to determine violations and take appropriate action.

6. Advertising and Promotional Restrictions

6.1 Truth in Advertising
Authorized Partners must not make false claims regarding our infrastructure.

6.2 Prohibited Claims and Misrepresentation
You may not represent us or our Services in any way that implies:

• Malicious Capabilities: That our infrastructure can be used to launch DDoS attacks, conduct cyber warfare, distribute malware, or facilitate any other illegal or harmful activity.
• Regulatory Immunity: That our services offer "bulletproof" hosting, or immunity from local laws, law enforcement requests, or judicial orders.
• TOS Violations: That our services are suitable for hosting content or conducting activities that violate our Acceptable Use Policy (AUP) or applicable laws.

Any claim suggesting that our services are designed for or tolerant of illegal acts is strictly prohibited and constitutes a material breach of this Agreement.

6.3 Consequences
Violations result in immediate suspension, permanent termination, no refund, and liability for damages.

7. Technical Support

7.1 Voluntary Nature
Support is provided on a voluntary, "best-effort" basis. We are not obligated to provide support for any issue.

7.2 Scope
If provided, support is limited to the OS and Control Panel (cPanel, SolusVM). We do not support third-party software, scripts, or customer content.

• Third-Party Software Disclaimer: We do not guarantee the functionality, security, or compatibility of any third-party software, scripts, or applications installed by the Customer. We are not responsible for data loss, service interruption, or security breaches caused by bugs, vulnerabilities, or misconfigurations in such software.

7.3 No Guarantee
There is no guarantee of resolution. We are not liable for damages resulting from our inability to resolve an issue.

7.4 Conduct
Abusive language or threats toward staff result in immediate termination.

8. Backups, Data Responsibility, and Access Limitations

8.1 No Guarantee
Backups are a courtesy, not a guarantee. We are not liable for data loss.

8.2 Sole Responsibility
The Customer is solely responsible for maintaining independent backups. We are not liable for data loss due to hardware failure, errors, or attacks.

8.3 No Liability for Data Loss
We shall not be liable for any data loss, corruption, or failure to restore data under any circumstances.

8.4 Customer Data Breaches and Absolute Non-Liability

• Customer as Data Controller: The Customer is the sole Data Controller for all content, files, databases, and applications hosted on their server. We act strictly as the Infrastructure Provider and have no control over the software or data hosted by the Customer.
• Absolute Non-Liability: We shall not be held liable for any data breach, unauthorized access, hacking, or data loss occurring on the Customer's server, regardless of the cause or method. This includes, but is not limited to:
  • Vulnerabilities in the Customer's software or scripts.
  • Weak or compromised passwords.
  • Misconfigurations by the Customer or their developers.
  • Zero-day exploits or attacks beyond our reasonable control.
  • Negligence or criminal acts by the Customer.
  • Social Engineering & Credential Theft: We are not liable for unauthorized access resulting from social engineering, phishing, or credential theft where the Customer (or their authorized agents) voluntarily disclosed credentials to a third party, or failed to secure their own communication channels. We rely on the Customer to verify the identity of anyone requesting access to their account.
• No Reporting Obligation: In the event of such a breach, we are under NO obligation to notify government authorities, data protection agencies, or the Customer's end-users. The sole responsibility for breach assessment, notification, and remediation lies entirely with the Customer.
• Limited Cooperation (No Liability): We are not responsible for fixing the breach or securing the Customer's server. Any technical logs, access details, or assistance we choose to provide are given strictly on a voluntary, "as-is" basis and do not constitute an admission of liability. We cannot and will not take responsibility for the security of the Customer's software, and any assistance provided does not create a duty of care or shift the responsibility of server security from the Customer to us.

8.5 No Proactive Monitoring or Access

• No Unauthorized Access: We do not log in to your server, inspect your files, or monitor your content for any reason other than:
  1. Explicit Request: You have opened a support ticket requesting technical assistance.
  2. Security Threat: We have detected a network-level security threat (e.g., DDoS, spam, malware propagation) affecting our infrastructure.
  3. Legal Compulsion: We are legally compelled by a valid court order or warrant.
• No Content Inspection: We have no ability or right to proactively check, scan, or verify the content inside your server. Once access credentials are provided to you, the server is effectively a "black box" to us.
• No Control: We do not control, manage, or oversee the content hosted on your server. You are solely responsible for ensuring that all content complies with applicable laws.
• Limitation: If you change your SSH/root password or disable remote access, we cannot and will not attempt to bypass these controls unless required by law or to stop an active attack on our network.

8.6 Software Updates and Security Patching
On all services (including Shared Hosting, VPS, and Dedicated Servers), the Customer is solely and exclusively responsible for:

• Installing all operating system updates, security patches, and bug fixes.
• Updating all control panels, applications, scripts, and third-party software.
• Monitoring for security vulnerabilities and applying appropriate fixes.

We are not liable for any data breach, hack, or service disruption resulting from the Customer's failure to maintain current software versions. We have no obligation to notify the Customer of available updates or known vulnerabilities in their software.

8.7 No Access to Internal Server Logs

The Customer acknowledges that undergroundprivate.com (operating clientlogin.sx) does not have access to, nor does it retain, raw server traffic logs, internal system logs, or content data residing within the Customer's server environment.

Once a server is provisioned and root/administrator access is granted, all logs and data inside the server are the sole responsibility and exclusive property of the Customer. We do not monitor, store, or archive this internal data.

Consequently, we accept no liability for the loss, corruption, or unavailability of any internal server logs. The Customer is solely responsible for maintaining their own backups and log archives. We will only assist in preserving evidence if explicitly required by a valid court order, in coordination with the upstream datacenter.

9. Scheduled Maintenance and Downtime

We strive for 24/7 availability but do not guarantee it. We are not liable for downtime caused by:

• Scheduled maintenance.
• Force Majeure events, including but not limited to:
  • Extreme natural phenomena, armed conflict, insurrection, or civil disturbance.
  • Large-scale cyber incidents, including those arising from geopolitical instability or externally orchestrated cyber operations.
  • Official directives or mandatory infrastructure restrictions imposed by competent authorities in any jurisdiction.
  • Failures of upstream network providers, backbone infrastructure, or third-party facilities.
  • Disruptions in the global supply chain impacting hardware availability or service delivery.
• Customer actions or misconfigurations.

Specific Exclusion: We are not liable for any service interruption, data loss, or performance degradation resulting from Distributed Denial of Service (DDoS) attacks or other network-level incidents, even if we attempt to mitigate them.

9.2 No Service Credits or SLA
We do not offer any Service Level Agreement (SLA), uptime guarantees, or service credits. We are not liable to provide any refund, credit, or compensation for any period of service unavailability, regardless of the cause or duration.

10. Jurisdictional Compliance and Server Location

10.1 Hybrid Infrastructure
We operate a hybrid model: some services on our proprietary infrastructure (SolusVM VPS), others provisioned through strategic partnerships with leading global datacenters.

10.2 Local Laws Prevail
You agree to comply with all local laws of the country where your server is physically hosted.

10.3 Datacenter Authority and Legal Requests
We act as a facilitator for the datacenter in that specific country. If the local datacenter, local law enforcement, or judicial authorities in the server's location demand the removal of content, suspension of service, or disclosure of data, we will comply immediately, regardless of any conflicting provisions in this Agreement.

Foreign Jurisdiction Requests: Requests for server data (files, logs, or access) originating from foreign jurisdictions (i.e., outside the country where the server is physically located) must be processed through the local datacenter in the server's physical location. We will only comply with such requests if accompanied by a valid court order issued by the local authorities of that jurisdiction. We are not obligated to respond to informal requests, letters, or text messages from foreign authorities without such a court order.

10.4 No Immunity
We do not guarantee immunity from local laws. If server location changes, local laws change accordingly.

10.5 Server Migration & Jurisdictional Changes
We reserve the right to migrate your server to a different datacenter, hardware node, or geographic location (including a different country) for operational, maintenance, security, or legal compliance reasons.

• Legal Impact: You acknowledge that such migration may subject your content to different local laws and regulations of the new jurisdiction. You remain solely responsible for ensuring your content complies with the laws of the new location.
• Notification & Liability: We will make commercially reasonable efforts to notify you of planned migrations. However:
  • No Guarantee: We do not guarantee that you will receive such notification.
  • Failed Notification: We are not liable for any failure to notify you due to technical errors, email delivery failures, outdated contact information, or force majeure events.
  • Emergency Migration: In the event of a security threat, hardware failure, or urgent legal requirement, we may migrate your server immediately without any prior notice.
• Customer Responsibility: By using our services, you agree that any migration is at your own risk regarding legal compliance in the new jurisdiction.

12. Management Tool Failures & Escalation

12.1 Reliance on Third Parties
We utilize third-party management panels (e.g., SolusVM, cPanel, Datacenter Control Panels) provided by our upstream datacenters to administer your server (e.g., password resets, reboots, suspensions).

12.2 Tool Failure Protocol
In the event that our management panel is unavailable due to network failure, software malfunction, or other technical issues beyond our control:

• Immediate Escalation: We will immediately escalate the issue to the Datacenter's technical support team.
• Emergency Request: We will request the Datacenter to take emergency action (e.g., hard power-off, null-routing, or termination) on our behalf.

12.3 Datacenter Authority
The Datacenter retains the ultimate physical authority to disconnect or terminate services. We act as your agent to request these actions, but the final execution depends on the Datacenter's systems and personnel.

12.4 Limitation of Liability
We are not liable for any delay in stopping an attack, recovering data, or suspending service if our management tools are temporarily unavailable, provided we have acted diligently to escalate the issue to the Datacenter.

12.5 Customer Acknowledgement
You acknowledge that in such emergencies, the Datacenter may act directly on the hardware, and we cannot guarantee immediate access to your data or server state during the outage. You agree that this limitation is inherent to the reseller model.

13. Abuse Reports, Copyright, and Termination Procedures

13.1 Customer Responsibility for Reports
The Customer is solely responsible for monitoring and responding to all abuse reports, copyright claims, and legal notices directed at their content. This includes reports received via:

• Direct email to the customer's designated abuse contact.
• Cloudflare or other CDN/Proxy services.
• Domain WHOIS records.
• TLD operators.

13.2 Valid Contact Requirement
The Customer must maintain a valid, working abuse email address and/or contact form on their website and domain registrar details.

• If a report is sent to this contact and the Customer ignores it, fails to reply, or the contact is unreachable, the Customer is still fully responsible for the violation.
• No Liability for Missed Reports: We are not obligated to forward abuse reports to you if we miss them, are busy, or if the report was sent to a channel we do not actively monitor. We will only intervene if the Upstream Datacenter or Network Provider contacts us directly regarding a violation.

13.3 Instant Termination for Phishing & Malware (Zero Tolerance)

• Zero Tolerance: Hosting of phishing pages, malware, ransomware, botnets, command-and-control servers, or any content designed to steal credentials, distribute malicious software, or cause system damage is strictly prohibited.
• Immediate Action: Upon detection or receipt of a valid report regarding such threats, we will IMMEDIATELY TERMINATE the service WITHOUT PRIOR NOTICE and WITHOUT OPPORTUNITY FOR DISCUSSION.
• No Refund: No refund will be provided for services terminated under this clause.
• Data Preservation: We may preserve relevant data (logs, snapshots) for internal security investigations. However, we will only disclose such data to law enforcement authorities upon receipt of a valid court order or warrant.

13.4 Other Illegal Content (Standard Procedure)
For other types of illegal content or policy violations (e.g., copyright infringement, non-malicious spam), we will:

• Provide notice to the affected customer where not restricted by law.
• Provide an opportunity to respond before taking action.
• Exception: Immediate action will still be taken if required to protect our network, prevent imminent harm, or comply with a legal order.

13.5 Customer Notification
Where not restricted by law or safety (e.g., ongoing investigation), we will inform the affected customer of the action taken and the reason.

13.6 Customer Responsibility & Liability
Regardless of the procedure above (Instant or Standard), the Customer remains solely and exclusively responsible for all content hosted and all actions performed on their server. We are not liable for any damages, legal costs, or losses resulting from the Customer's violation of these terms. We have no obligation to provide warnings or notifications if doing so would compromise security, an investigation, or the safety of our network.

13.7 Reseller Accountability
If you are a reseller, you are accountable for the content hosted by your end-clients. You must enforce your own abuse policy and ensure your clients comply with our TOS.

13.8 Intellectual Property and Copyright Compliance

• Customer Responsibility: The Customer is solely and exclusively responsible for ensuring that all content hosted on their server complies with applicable intellectual property laws, including copyright, trademark, and patent regulations. We do not own, control, or endorse any content hosted by the Customer.

• Valid Takedown Notices: We will only act on copyright or intellectual property infringement claims that meet the following requirements:

  1. Written Documentation: The claim must be submitted in writing via our designated abuse channel.
  2. Proof of Ownership: The claimant must provide valid documentation proving ownership or authorized representation (e.g., registration certificates, licensing agreements, or notarized declarations).
  3. Specific Identification: The claim must clearly identify the allegedly infringing content (URL, file path, server location).
  4. Jurisdictional Compliance: The claim must reference the specific local laws under which the content is alleged to be infringing, considering the physical location of the server.

• Verification Period: We reserve the right to request additional verification from the claimant before taking any action. Failure to provide satisfactory documentation within 48 hours will result in the claim being dismissed.

• Action Upon Valid Notice: Upon receipt of a valid takedown notice meeting all requirements above, we reserve the right to remove or disable access to the alleged infringing material. We are not obligated to act on incomplete, unverifiable, or frivolous claims.

• No Liability for Missed or Delayed Action: We are not liable for any failure to receive, process, or act on a copyright or intellectual property claim, regardless of the reason. This includes, but is not limited to:

  • Reports sent to an incorrect or unreachable email address.
  • Reports that are missed, overlooked, or delayed due to internal workload, staffing issues, human error, illness, or any other reason.
  • Reports sent to channels we do not actively monitor.
  • Technical failures affecting our communication systems.

  The Customer remains solely responsible for all content hosted on their server and any legal consequences resulting from infringing material, even if we failed to act on a report.

• Repeat Infringers: We reserve the right to terminate the accounts of Customers who repeatedly violate intellectual property laws, as determined by our sole discretion.

• No Liability for Removal: We shall not be held liable for any damages resulting from the removal of content, even if the removal was based on an erroneous or fraudulent claim. Acting in good faith to comply with legal obligations does not create a duty of care to the Customer.

• Counter-Notice & Restoration Policy: We act strictly as a neutral infrastructure provider and do not adjudicate copyright disputes. If a Customer believes their content was removed in error, they must resolve the dispute directly with the complainant. We will restore removed content only upon receipt of a valid court order issued by a competent jurisdiction, explicitly stating that the content does not infringe intellectual property rights. We are not liable for any downtime or losses resulting from the removal of content pending such legal resolution.

15. Payment and Overdue Accounts

• Invoicing: Generated 7 days prior to due date.
• Late Payment: Services suspended/terminated if unpaid within 3 days of due date.
• Restoration: Requires full payment; may take up to 24 hours.

15.5 Suspension vs. Termination
Suspension is not Termination. If your service is suspended due to non-payment or violation, the billing cycle continues. You are responsible for all fees accrued during the suspension period. We are not obligated to provide a credit or refund for time lost during a suspension. Services are only considered terminated upon a formal cancellation request.

16. Defamation, Blackmail, and Reputation Protection

16.1 Prohibited Conduct
You agree not to engage in any conduct intended to damage our reputation, business operations, or brand. This includes, but is not limited to:

• Posting false, misleading, or defamatory reviews, comments, or statements on any platform (e.g., Trustpilot, social media, forums).
• Attempting to blackmail or extort us (e.g., "Give me a refund or I will post bad reviews").
• Engaging in Tortious Interference with our contracts or business relationships.

16.2 Legal Recourse
We take our reputation seriously. If you engage in the prohibited conduct above:

• We reserve the right to immediately terminate your services without refund.
• We reserve the right to pursue civil legal action for defamation, libel, slander, or tortious interference.
• We will seek maximum damages permitted by law, including actual damages, punitive damages, and legal fees.
• We will report instances of blackmail or extortion to law enforcement authorities for criminal prosecution.

17. Indemnification

You agree to indemnify and hold harmless undergroundprivate.com (operating both undergroundprivate.com and clientlogin.sx) from all claims, damages, and legal fees arising from your use of the Services, violation of this Agreement, or illegal activity.