Abuse & Legal Requests

1. Our Role & Responsibility

undergroundprivate.com (operating both undergroundprivate.com and clientlogin.sx) operates as a global Infrastructure Service Provider. We provide hardware, connectivity, and virtualization resources. We do not manage, monitor, or control the content hosted on our servers.

• The Customer is the Data Controller: You are solely and exclusively responsible for all content, data, files, and applications hosted on your server.
• No Proactive Monitoring: We do not scan your server content. Our security measures are strictly reactive, relying on valid abuse reports, automated alerts from upstream datacenters, and legal orders.

2. How to Submit an Abuse Report

If you believe content hosted on our network violates laws or our Terms of Service, please submit a report to our abuse team:

• Email: legal.undergroundprivate.com@clientlogin.sx 
• Support Ticket: Submit a ticket via our client portal at clientlogin.sx with the subject line "Abuse Report".

Required Information: To process your claim efficiently, please include:

1. Exact URL or IP Address of the infringing content.
2. Detailed Description of the violation (e.g., Copyright Infringement, Phishing, Malware, CSAM, AI-generated illegal content).
3. Proof of Ownership (for copyright claims) or evidence of the violation.
4. Your Contact Information.

3. Our Process & Timeline

A. Zero Tolerance Violations (Immediate Action) Reports regarding Phishing, Malware, Ransomware, Botnets, Command-and-Control Servers, or Child Sexual Abuse Material (CSAM)—including AI-generated or synthetic media—are treated with the highest priority.

• Action: Upon verification, we will immediately terminate the service without prior notice and without refund.
• No Discussion: We do not provide an opportunity for discussion on these specific threats.

B. Copyright & General Policy Violations For standard copyright infringement or other Terms of Service violations:

• Notification: We will forward the report to the account holder.
• Customer Obligation: You must maintain a valid, working abuse email address and contact form on your website and domain registrar details.
• Response Time: You are required to respond to abuse reports within 24–48 hours.
• Verification Period: Claimants must provide valid documentation within 72 hours. Failure to do so will result in the claim being dismissed.
• Failure to Respond: If you ignore the report, fail to reply, or your contact is unreachable, you remain fully liable for the violation. We reserve the right to suspend or terminate your service without further notice or refund.

C. Email Server Restrictions (Port 25)

• Default Blockage: Port 25 (SMTP) is blocked by default on all VPS plans to prevent spam and abuse.
• Unblocking: Unblocking requires valid business justification and approved documentation (see TOS Section 4.10).
• Violation: Unauthorized attempts to bypass this block or use Port 25 without approval will result in immediate suspension or termination without refund.

D. Limitation of Liability for Missed Reports

• No Duty to Forward: We are not obligated to forward abuse reports to you if we miss them, are busy, or if the report was sent to a channel we do not actively monitor.
• Human Error & Workload: We are not liable for any failure to act on an abuse report due to internal workload, staffing issues, human error, illness, or any other reason.
• Customer Liability: Even if we fail to receive, process, or forward a report, you remain fully liable for all consequences, damages, legal costs, and violations resulting from the content on your server. We have no duty of care to ensure you receive every report sent to us.

E. Customer Verification & Email Configuration

• Test Your Contact: We strongly recommend that customers periodically test their own abuse email address and website contact forms to ensure they are receiving external communications.
• Spam Filters: Ensure your server's email configuration (SPF, DKIM, DMARC) is correctly set up to prevent our abuse notifications from being marked as spam.
• Assumption of Receipt: If a report is sent to a valid, working contact address provided by the customer, we assume it has been received. Failure to check spam folders or server logs is not a valid excuse for non-compliance.

4. Important Notes for Rights Holders

• Direct Resolution: We encourage rights holders to first attempt to resolve issues directly with the website owner via their listed abuse contact.
• Jurisdiction: Servers are physically located in specific jurisdictions (e.g., Netherlands). We comply with valid local court orders issued by the authorities of the server's physical location.
• Sanctions Compliance: We reserve the right to terminate any account that violates international sanctions laws, regardless of the server location.
• No "Bulletproof" Hosting: We do not host illegal content. We comply with valid legal requests and our Terms of Service.

5. Reseller Accountability

If you are a reseller, you are accountable for the content hosted by your end-clients. You must enforce your own abuse policy and ensure your clients comply with our Terms of Service. Failure to do so may result in the termination of your reseller account.

6. Takedown Mechanisms

Customers are responsible for managing content on their servers. This is especially critical for services such as video streaming, image hosting, or file sharing.

• Requirement: Customers operating these types of services must implement takedown tools (e.g., DMCA forms or APIs) to facilitate the swift removal of infringing material.
• Responsibility: Managing copyright claims via these tools is solely the customer's responsibility. Failure to implement adequate takedown mechanisms may result in service suspension if abuse volumes become unmanageable.

7. Legal Framework & Supremacy

This page serves as a summary and guide for our abuse and legal processes. However, the Terms of Service and Privacy Policy are the sole governing legal documents for our relationship.

• Supremacy Clause: In the event of any discrepancy, ambiguity, or conflict between the information presented on this page and the Terms of Service or Privacy Policy, the Terms of Service and Privacy Policy shall prevail and control.
• Binding Agreement: By using our services, you explicitly acknowledge that you have read, understood, and agree to be bound by the full legal framework contained in those documents.

Links to Governing Documents:

• Terms of Service
• Privacy Policy

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